Who we are

This website is run by Maria's Cleaning Services Ltd, a company registered in England and Wales, company number 12659834. Our registered office is Community Place, 806 High Road Leyton, London, E10 6AE.

We are the data controller for the personal information described in this policy, which means we decide how it is used and we are responsible for looking after it.

If you have any questions about this policy or your information, contact us at Sales@mariascs.co.uk or on +44 7916 036782.

What information we collect

When you enquire about or book our services, we may collect:

  • Your name, email address and phone number
  • The address of the property to be cleaned
  • Details about the job you need doing
  • House keys or access arrangements, if you choose to give them to us
  • Invoices and payment records
  • Messages you send us by email, phone, WhatsApp, social media or through this website
  • Reviews you send us through this website, with your first name, rating and area

We do not collect payment card details through this website. When you send an enquiry from this website, it opens WhatsApp or your email app with your details filled in, and nothing is sent until you press send.

Our instant estimate assistant works entirely on your device. The answers you give it, such as your first name, postcode and the size of your property, are not stored on this website. They only reach us if you choose to send them to our team on WhatsApp, by text message or by email.

How we use your information

  • Reply to your enquiry and arrange your clean
  • Carry out and manage your cleaning bookings
  • Send invoices and keep business records
  • Contact you about your booking

Our legal reasons for using your information

  • Contract: to arrange and deliver the service you have asked for
  • Legal obligation: to keep the financial records the law requires
  • Legitimate interests: to run our business properly
  • Consent: for optional cookies. You can withdraw consent at any time.

Who can see your information

We never sell your information. It is only seen by:

  • Our office team, who manage bookings and records
  • Our cleaning staff attending your booking, including your address and any keys, and only for that job
  • IONOS, who host our website
  • Our accountant, where needed for tax and business records
  • Authorities, if the law requires us to share it

How we store and protect your information

Your information is kept in our IONOS account, in secure spreadsheets and in paper folders kept safely at our office. Only people who need it for their work can access it.

House keys are kept in a locked safe at our office. They are never labelled with your address, and are returned to you when your contract with us ends.

How long we keep your information

  • Customer details: up to 5 years after you last use our services
  • Invoices and financial records: 6 years, as the law requires
  • House keys: returned to you when your contract with us ends

Your rights

  • Ask for a copy of the information we hold about you
  • Ask us to correct anything that is wrong
  • Ask us to delete your information, where we are not required to keep it
  • Object to, or ask us to limit, how we use it
  • Withdraw your consent at any time

To use any of these rights, email Sales@mariascs.co.uk. We will reply within one month.

Cookies

Cookies are small files a website stores on your device. This is what our website uses:

  • Essential: we save your cookie choice in your browser, so we don't ask you again, and we remember if you've hidden the instant estimate assistant. This is needed for the site to work and can't be switched off.
  • Google Maps (optional): the map on our Contact page is provided by Google. It only loads if you allow it, and Google may then set cookies and collect data under its own privacy policy.
  • Hosting: IONOS, who host this website, may set technical cookies needed to deliver the site securely.

We don't use advertising or tracking cookies. If we add website statistics in future, we will ask for your permission first. You can change your choice at any time using , also at the bottom of every page.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.